Introduction
Kalum Tours ("we," "our," or "us") is committed to safeguarding the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Personal Data Protection Act, No. 9 of 2022 of Sri Lanka.
Information We Collect
We may collect personal information from you in various ways, including:
- Personal Identification Information: Name, email address, phone number, postal address, nationality, and other details you provide when making an inquiry or booking.
- Travel Details: Information related to your travel plans, such as travel dates, accommodation preferences, special requests, and other relevant details to customize your tour experience.
- Payment Information: Credit or debit card details and billing information are necessary to process payments for our services.
- Health and Dietary Information: Any specific health conditions or dietary requirements you choose to share with us to ensure a safe and enjoyable experience.
- Automatically Collected Information: When you visit our website, we may collect information such as your IP address, browser type, operating system, referring URLs, and pages viewed.
How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To process bookings, and arrange accommodations, transportation, and other services as part of your tour package.
- Personalization: To tailor our services to your preferences and provide a customized travel experience.
- Communication: To contact you with updates, respond to inquiries, provide customer support, and send necessary information regarding your tour.
- Payment Processing: To process payments and manage billing.
- Legal Compliance: To comply with legal obligations and respond to lawful requests from public authorities.
Sharing Your Information
We may share your personal information with:
- Service Providers: Third-party vendors, such as hotels, transportation companies, and guides, to fulfill your booking and provide services.
- Legal Authorities: When required by law or to protect our rights and safety, we may disclose information to relevant authorities.
We do not sell or rent your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the Internet or electronic storage is completely secure.
Your Rights
Under the Personal Data Protection Act, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Rectification: Request correction of any inaccurate or incomplete information.
- Erasure: Request deletion of your personal information, subject to legal obligations.
- Objection: Object to the processing of your personal information under certain circumstances.
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Kalum Tours
Email: info@kalumtours.com
Phone: +94 77 344 4079
Address: No1, Palagathura East, Kochchikade, Sri Lanka
By using our services or visiting our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.